Who can do the shopping?

Anyone wishing to make a purchase on Dlived.com must meet the following requirements: Age: Must be over 18 years of age and have the legal capacity to enter into contracts. Payment Methods: Valid credit or debit cards are accepted, including Visa, MasterCard, Discover, Maestro, and UnionPay. Payments can also be made using Tropipay balance or cryptocurrencies previously deposited into Tropipay. It is essential that the customer provides truthful and up-to-date information during registration, as this ensures a smooth and seamless purchase process. By making a purchase, the customer agrees to Dlived.com's Terms and Conditions, which include verifying their identity and the authenticity of the payment method used.

Can it be purchased from any country?

Yes, it is possible to make purchases from any country through Dlived.com. Our system is designed to accept international orders, allowing customers in various locations to access our products and services. However, it is important to note that payment methods and shipping options may vary depending on the country from which the purchase is made. Please ensure you use a valid payment method and provide accurate information during the checkout process to guarantee a smooth experience.

Can I buy using a debit or credit card with any currency?

The prices of products in our store are listed in US dollars (USD). However, it is possible to make purchases on Dlived.com even if your account is not in that currency. In this case, your bank will apply the exchange rate in effect at the time of the transaction. It is essential to ensure that your debit or credit card is accepted and that you have sufficient funds to complete the purchase. Furthermore, all transactions are subject to a verification and validation process by Dlived.com to guarantee the security of each transaction.

Where can I check the status of my purchase?

To check the status of your purchase, go to the "My Orders" section on Dlived.com, where you can see all the details related to your order. You will also receive informative emails at each stage of the purchase process, from confirmation to shipment, ensuring you are kept up-to-date every step of the way.

What information should I enter in the billing address?

It's important that you provide a billing address that matches the address of the credit or debit card owner used for the purchase. This ensures the transaction is validated correctly and helps prevent potential issues during the checkout process. Please make sure all information is accurate for a smooth shopping experience.

Will my family member or friend have to pay anything upon receiving the delivery?

No, the price of your purchase already includes home delivery. Therefore, your family member or friend will not have to pay anything extra upon receiving the order. This ensures that the delivery experience is completely free for the recipient.

How long does delivery take?

Your order from Dlived.com will be delivered within the following timeframes: for Havana, the estimated delivery time is 2 to 5 business days. Please note that business days are Monday through Friday, excluding holidays. For more information on shipping methods and specific delivery times, please see our shipping policy.